FAQ

Below you’ll find answers to more general questions, but you can find answers to more specific questions via these downloads –

Where is Shipley?  And where is Ellis-Briggs?

Shipley is a large town in the Aire Valley, West Yorkshire, very near to the Saltaire world heritage site.  Shipley is also close to other Aire Valley towns such as Keighley and Bingley and is only a short trip from Ilkley or Otley in the Wharfe Valley Bradford is just 5 miles dawn the Road and Leeds is around 13 miles away.  Ellis Briggs is the only bike shop in Shipley and we are dead easy to find, as we are on the main road just off the main set of traffic lights in Shipley. You’ll find more info on finding us here.

We are just across the road from Shipley Railway Station which has a regular service to and from Leeds, so we are very accessible no matter what part of the country you are visiting from.

What bike ranges do you keep in stock?

We only sell our own handmade frames and complete bikes, under the Ellis-Briggs and FAVORI brands.  We don’t sell any other bikes.

So if you looking for your ultimate bespoke bicycle then we will be glad to help, but if you are looking for childrens bikes or entry level bikes.

What kind of bikes do you sell?

Our bespoke bikes can be built to almost any specification, but we usually specialise in road, touring, commuting and gravel bikes

Do you keep electric bikes?

At this present time we don’t keep any electric bikes in stock.

If I’m looking for a Trek, Kona, Scott, Felt, Cannondale, Orange or Cube, could you special order one for me?

If you’ve set your heart on a specific model or bike brand then you’ll have to find a dealer of those bikes.

Do you do Cyclescheme, Bike2Work etc. ?

We accept Cyclescheme, Bike2work and the NHS Bikes for staff scheme.  For more info or if you require a quotation, please come into the shop.

I don’t live near your shop, do you sell bikes via mail order?

When buying a handmade bike, we recommend coming to see us in person if at all possible, however we will provide as much assistance as possible if that’s not an option.

We are happy to ship our bikes anywhere in the world, but there may be some assembly on delivery.

How long have you been in business?

Ellis-Briggs first opened in 1936 and is still owned by the same family to this day.  Our core values of quality, service and expertise have kept customers returning year after year. You can find out more about our history here.

Servicing and Repairs

I have a Boardman bike, will you service or repair it or do you only do servicing on bikes that you sell?

We can service any quality bike from any manufacturer.  We do occasionally have to say no to supermarket and catalogue bikes.  The quality of all the parts fitted does have to meet our minimum standards.  At the very least, the bike needs to have full Shimano gears and Alloy brakes and brake levers.  If you’re not sure, just bring it in and let us have a look.  All servicing pricing can be found here.

Do I need to book my bike in for a repair/service?

We don’t pre book repairs.  All you need to do is bring the bike down and we’ll book it in there and then.  Usually you’ll need to leave the bike with us for a couple of working days although it can be longer during busy periods.  Give us a ring on 01274 583221 if you’d like to know how busy we are at the moment.

I dropped my bike off for service, when will it be ready?

When we book your bike in, we will give you a date when it will be ready.  We always try to work with you to get your bike as quickly as you need.  Once we’ve agreed a date, your bike will be ready on that day.  That’s a promise!  Occasionally we run into problems if a part that is needed isn’t available but we will always contact you to let you know.  It is essential that we have your up to date contact details when you bring your bike in.

How much will my bike service cost?

When you book your bike in for a service we always like to give you an idea of price, but sometimes this is difficult if the bike needs a lot of work.  We will advise you if we think the servicing cost is more than the bike is worth.  Also if we find something when we are doing the job which was unexpected we will always get in contact with you before proceeding.  You can find more details on our workshop, including pricing here.

I left my bike at your shop some time ago and forgot about it, do you still have it?

When you book your bike in we always try to take as much contact information as possible, we will also give you confirmation that we have received your bike, either on paper, via text/email or all three.  If the bike is not collected in a within 1 week of you’re bicycle service completion or the date you declined our services, we will attempt to notify you of our impending storage charges which start 2 weeks after you’re service was completed or you declined our services, at a rate of £15 per week.

After 6 weeks if you have still not collected your bike or arranged collection of said bike, we will then attempt to notify you that after a further 6 weeks we will sell your bike to recover our costs. Our costs could include storage and/or outstanding service work.

I have come to collect my bike, but I have lost my paperwork. Will you remember me?

If we don’t remember you, we always require proof that the bike belongs to, usually we can accept any paperwork we have given/sent you.

However if you have lost all your paperwork or you dropped the bike off for a “while you wait repair” and we didn’t take your details, we will need some proof that the bike does belong to you.

Customer Service

Can you help me into the shop our out of my car?

We are always happy to help a customer if the need help bringing a bike into the shop or putting it in the back of their car/helping lift their bike onto a car rack etc.  Just ask, we’re always happy to help.  If you’re in the car park and need help just give us a ring on 01274 583221.

I need advice on a new bike, accessory or part, can you help me find the right one?

Whatever it is you’re looking for we can help advise you on the best product for your needs.  Our advise is always impartial even if that means advising you not to buy something.  At the end of the day we want you to enjoy cycling no matter what you ride, so we would never recommend a product that you don’t need.